Urgent Complaint – Unsafe Product & Poor Call Centre Service

Dear Clicks Customer Care,

I am extremely disappointed with the service I have received from your call centre regarding a very serious product complaint.

On 13 August 2025, I purchased M4B Cran&oats bar from Clicks Observatory. Upon using it, I discovered an issue that could have harmed my 11-month-old child. This is not only unacceptable, but dangerous.

In attempting to report this to your call centre, my call was dropped by three different agents. I received no assistance, no empathy, and no ownership of the issue. To make matters worse, the email address listed for customer complaints does not work.

This lack of support is unacceptable, especially for a retailer of your size and reputation. I expect:

1. Immediate acknowledgment of this complaint.

2. Investigation into the product issue raised.

3. Feedback on corrective action being taken to ensure this does not happen to another customer.

4. Explanation and accountability regarding the poor call centre service.

Please treat this matter with urgency. I will escalate this complaint to consumer protection bodies and social platforms if it is not addressed promptly.

I look forward to your urgent response