Urgent Complaint Regarding Incorrect Pricing and Poor Service at Clicks Seadoone

Clicks Management,

I am writing to formally lodge a complaint regarding an extremely disappointing experience I had at your Seadoone branch today.

Upon arriving, I took a ticket and waited my turn at the dispensary. When I was assisted by the pharmacist, Siphelele, I noticed a bottle of medication I had been searching for. Directly beneath the product was a price tag showing R72 and some cents.

To my shock, the item scanned at R114 at the till. I told the cashier the price is incorrect, who called a manager to verify the price. The manager went to the dispensary and returned, stating the correct price was R114. I explained again that the shelf price was clearly marked as R72, and she asked me to show her.

When I returned to the dispensary with her, the price tag had suddenly been removed. I asked who removed it but received no clear answer. Siphelele later returned and admitted that the R72 price tag was for a different product, one that, importantly, was not even on the shelf.

I then spoke to the store / front end manager, who told me that there was nothing he could do, and that I would need to speak to the dispensary manager, Ryan. I went back to the dispensary and asked Ryan who removed the tag. He retrieved it from the trash and confirmed it belonged to another product. He further stated that customers are not allowed to look at the price tags behind the dispensary shelf because they are meant for staff only.

This raises several serious concerns:

1. Why was an incorrect price tag placed directly beneath a product that was available for purchase? 2. Why was I charged a different price than what was visibly displayed? 3. Who removed the price tag while I was raising the issue? 4. Why is there no clear signage or policy communicated that customers are not allowed to view prices behind the dispensary counter? 5. Why was there no accountability or solution offered, despite the clear acknowledgment of an internal error?

This situation made me feel misled and disrespected as a paying customer. I expect to see the formal policy stating that customers are not allowed to view price tags behind the dispensary counter, as claimed. Furthermore, I would like to know how Clicks intends to address the discrepancy in pricing and the unacceptable service I received.

This is not just about the R42 difference, it's about principle, transparency, and trust. I feel like I was ******, and I demand a proper resolution.