Upset and annoyed customer

What a pathetic on-line service you have, bought baby diapers on the 23rd November to date don't have the item and have been querying this matter since the 27th November to date the matter is not resolved and the Consultant by the name Carl has the audacity to suggest I go to the store and spend another money to make another purchase, this absurd, since i have lodged a complaint I have been told the matter is being investigated and they will revert back to me of which they haven't I have been spending my airtime to call and follow up on the complaint and when I requested to speak to the manager I was not even given the opportunity.

IS IT FAIR TO WAIT A DAMN WEEK FOR MERE DIAPERS AND WHAT AM I SUPPOSED TO USE FOR MY 4 MONTHS OLD BABY????I HAVE NOW EVEN SPENT MORE THAN THE DIAPERS PURCHASE AMOUNT WITH ALL THE TELEPHONE CALLS I HAVE BEEN MAKING.

Regards Upset and annoyed customer