Unsatisfactory online experience at Clicks

I made an online purchase on the 13 January 2021. I didn't receive a confirmation email. On the 15 January 2021 I sent a message on Facebook to query the issue I only received feedback on 20 January 2021 requesting my contact details.

In the interim I proceeded to call the call centre to enquire about my order. I was told someone would be in contact. After I received no communication I called through again during the course of the week and the matter was escalated.

Within an hour of making the call I recieved a confirmation email. The following day I received a sms stating that one of my supplements were unavailable but the rest of my order has been shipped.

I proceeded to call the call centre to speak to speak to someone to discuss the supplement that was out of stock. I was told that Owen would give me a call. To date I have not received a call from Clicks.

My complaint is that my order was not processed timeously and because of this I missed out on a 3 for 2 special. If I was informed timeously I could've easily placed an order for a different quantity of my supplement.