UNSATISFACTORY CUSTOMER SERVICE - CLICKS ONLINE GROUP

During the Black Friday weekend I purchased some products from Clicks Online. Regrettably, I was charged twice for my products. I immediately informed the Online Team if their error and was assured a refund. Some 22 working days later I have not been refunded, this after I informed Clicks that I am a Pensioner and needed my funds to pay bills. I have sent 15 emails requesting the Online Manager contact me, to no avail. Their inconsiderate and sloppy attitude left me with a sour taste for the Clicks Group.