Unreliable Call Center Staff

I am really disappointed with the Clicks Online Team

I made a purchase on the the Clicks app for your 50% off deal. A few days later I received an email to state that my purchases will be delivered in 3 boxes. I received all 3 boxes and when I opened them, 1 item, a Kambrook Vacuum sealer was missing.

I immediately called your call center and was told that I would receive feedback in 24 hours.

A few days later I receive an email to state that the matter was escalated to the warehouse and feedback will be provided.

I then called your call center, and was told the person whose dealing with my case will call me back.

Its been 3 days and I still have not received a call.

Please can you investigate as this is very irresponsible on Clicks side!

My reference number for the initial call is ***6