UNPROFESSIONAL AND ***********

I was so excited when Clicks opened a branch at the Spark in Overport. It was so convenient. Unfortunately, for the past 3 visits, i have been terribly disappointed. Firstly, there is never anyone on the counter. It is as if they are bored and have no work to do. Everybody walks around aimlessly. Secondly, the prices always scan a higher price at the counter than what it is marked. This is really disappointing, since I have been a loyal Clicks customer for years. At the moment I am waiting for a refund on my credit card for an amount of R191.98, which I am not even sure I will get back. I do not feel like supporting Clicks any longer after all these bad encounters. My advice, do not open more branches if the same standard of service cannot be rendered across all branches. Or send your staff for training and check that they are doing their work with regard to pricing. I am really appalled.