Unprofessional

I made an order on the 5th of December 2024 and I am yet to receive it and tracking it is very difficult as their portal is very confusing to see what is actually going on with my order. Can’t even chat to anyone regarding the order because they just have a robot that’s only programmed to frustrate you instead of assisting you with a problem. Clicks is very unprofessional and this is unacceptable!