Unhappy Online Shopping Experience

Having been unsuccessful in reaching Clicks Customer Care by phone and poor service has led me to posting this on Hellopeter. I placed an online order with clicks on 11th December, which went out on delivery on 14th December. Following up on the delivery status it was noted that the courier company could not make contact with me, however this is not true as I have been at my home address at all times as I am unable to leave home due to back surgery, I have also not received any calls on my cell phone from the courier company or clicks informing me of the current status of delivery. I have as yet, on 17th December, not received any of the items I have ordered and paid or any updated comms as to when the items will be delivered. These events have made me very reluctant to make use of Clicks' online shopping service in future.