Unhappy

I placed an online order with ARC and selected Clicks Gugulethu Mall as my collection point. I sent my neighbour, who works at one of the stores in the mall, to collect the parcel on my behalf.

To my utter shock, she called me to inform me that the male till operator had actually opened my parcel without my consent to check whether all the items were inside. He then asked her to contact me to find out whether anything was missing from my order.

I find this behaviour completely unacceptable and an invasion of my privacy. Who authorised him to open my parcel? Why was it necessary to open a customer's package without their knowledge or consent?

I have ordered online from numerous retailers and collected parcels at different stores, and I have never experienced anything like this.

If there are procedures in place to verify orders, they should be followed professionally and with respect for customers' privacy. A customer's parcel is not for staff to open at their own discretion.

This experience has left me extremely disappointed. I expect better from Clicks.

DO BETTER !