Unhappy Customer

I shopped online yesterday 06.05.2020 at Clicks for baby essentials for a new born. I chose the Click and Collect option and chose Fourways Crossing. After successfully paying, I received the order confirmation but indicated as Standard Delivery. I could not escalate it at that time as it was already after hours. Today, I called the customer care line and told them about this. I then requested if I could collect this order as I am aware that delivery might take a while due to the lockdown. I was told that I cannot do that, I have to wait for delivery. I asked if something could not be done as the items are rather urgent (nappies, formula etc) and I was told that there is nothing I could do. What confuses me the most is that the items will be delivered from a Clicks Warehouse, I was told, so I requested if I should then go to Clicks at Fourways, take the items from their stock and then my order can be sent directly to that Clicks as replacement and I was told that I cannot do that either. I am disappointed at the fact that Clicks is not flexible enough to assist their customers even when the goods have been paid for. Also, online, estimated delivery time is 1 - 3 days but the consultant told me it could take up to 7 days. I then opted to cancel the order so I can go purchase the items in person and I was told that refund can take up to 14 working days. I went ahead with the cancelation anyway and from today on, I want nothing to do with CLICKS.