Unfair Treatment at Clicks Pharmacy

<p>i had lodged a complaint with clicks about the service i had experienced at one of their branches in bloemfontein ( mimosa mall). the complaint was lodged telephonically and a few days later i also did so on thier website but till to date it has not being resoloved.</p> <p>what make me angry the most is that I have prescriptions that i continually dispense from them for a period of months for my chronic condition. and you will find that they will be out of stock and i will understand that delivery companies are not the same or the suppliers are different. but for this type of meds it was explained to me the first time i went, that it might take some time for me to get the medication. which took two to three weeks. i expected that when i was to received my second batch they would have made provision for my second refill i wont experience the same problem. i was suprised when i walked into to collect my refill my medication was not ready. the pharmacist just calmly told me that it will take longer than expected...i was already irritated by then and explained to her my previous experience by then she didnt want to hear my side so i also did not want to say much because you not are helped by the same person every time. </p> <p>i waited a for about a two week or so, and them called the pharmacy (clicks store) to enquire about how far they are about getting my medication ( 6 june 2016). the answer i received i was not happy with. after a long altercation with the pharmacist over the phone and still i was not happy with the feed back. the last word i left was the she call me when she has the meds and will pick the up from the store. a few minutes later she calls back to inform that she called my doctor to ask if she can changed my prescription. what irritated me the most was that the pharmacist had the nerve to call my doctor and ask him what other alternative medication i get as a substitute from the one that he has prescribed. is this right? i had left instructions with her to give me a call once the meds are available for me to pick them up. </p> <p>the last i had being in the shop to collect my meds was on the 09 may 2016 to date i still have to received them</p> <p>is this fair? no response or action has to be taken.</p> <p> </p>