Unfair treatment.

Good day

My name is koketso Mosomane and I'd like to lay a complaint about an incident that I encountered yesterday at one of your stores in lonehill_four-ways.

Yesterday I went there to buy your clicks brand baby diapers, the ticket said when you buy two you pay R109.00 each. I then took the diapers to the till point to pay and when I got there they scanned the diapers and told me that the price doesn't match the ticket. I then asked them to go check it, then "Bonginkosi" the cashier that was helping me went to check and came back with the tecket to confirm. He then told me that the ticket was not for those diapers, but I found it there so I demanded that they give me the diapers with the price that they put there cause honestly speaking it was not my fault.

He then went to call someone else, the lady came and told me the same thing, that the ticket was put there by mistake and that they won't give me the diapers at that price,i asked why then she said "she just can't cause the ticket was not meant to be there" and that it was a mistake.

I then asked her to call the manager, the manager came and asked what was happening I explained everything to him and then we went to where the diapers were, he then said "when I came in this morning I didn't see any diapers here" I told him that I found them there though. He then said he's going to check the footage and that I should wait for him. I waited and he came back he threw me out. He literally told me I should leave and that there's nothing he can do for me. He told me that he's gonna come at my store and talk to my manager and as for me I should leave he's not going to help me.

I work in the same shopping center at Woolworths. The managers name is "Thabiso".

I then called your head office they gave me the regional managers number and told me that I shoud lay a complaint to her. Her name is "Marriam Gilbert". I called her and explained everything, apparently Thabiso already spoke to her, she told me that we woolies people have a problem of going to their store and change tickets, we then demand to buy stuff with those changed tickets. She told me she's gonna have a meeting with woolies to let them know about what we do.

She then goes to tell me about the same incident that happened somewhere else of which I was not involved in. She then said she'll call the store and ask for the footage that showed the manager kicking me out because apparently she didn't believe anything I said and told me that she'll call me back.

She called me back only to tell me that their store does not have a footage. There's no footage showing the manager kicking me out and there's also no footage showing if wether or not the tickets where swapped. But then yesterday they made e wait close to 10 minutes just so they could go check a footage that wasn't there. She's being biased and was basically looking for Ways to pin this on me and i find that very unfair.

The treatment that I got there yesterday was very amusing and very disrespectful. They kicked me out like I came there to ***** and that's very unfair.