UNBOTHERED CSTOMER CARE

I ordered online from clicks. On the 9th November I got a message that my parcel was ready for collection, upon arrival Clicks Comaro said it has not been allocated yet and they do not have it. When I went the following day they said it was delivered to the wrong Click store. To date, which is the 15th November no one can assist me with a refund or my parcel. Terrible service