Unacceptable Service.Removing all profiles.

This is the 2nd time, that this has happened at this branch.<br> <br> I handed a script in last week Wednesday 23rd March for antibiotics. On this script was a repeat of these antibiotics.<br> <br> When I went to collect the 2nd lot yesterday 29th March, the script could not be found and it was not on the system. An hour and 15 minutes later we ascertained that my daughter (for whom the medicine was for) has 3 different profiles. It took us 40 minutes to look through the profiles searching for the script that wasn't even a week old. The remaining time was spent waiting for the pharmacist to look through her files in the back room for the script.<br> <br> In between all of this, her attitude was despicable. Who would have thought that getting a repeat script would turn into such a horrible, aggravating, frustrating experience. The service we received was so uncaring, rude, obnoxious that even the other clients standing in the queues were horrified. The question was how do you lose a script and why wasn't it in the systems to start with.<br> <br> This is the 2nd time this has happened and both times we received the same treatment. It's as if we doing them an injustice by questioning them.<br> <br> Never again!!!!!<br>