hH
houseandheart H
1 reviews | Active since Apr 2017
14 Mar 2025, 10:36
Unacceptable Service and Unfulfilled Prescription at Clicks Bedfordview Shopping Centre Branch
Dear Clicks Team,
I am writing to express my extreme disappointment and frustration with the service I received at your Bedfordview Shopping Centre branch. My wife and I have been loyal customers of Clicks for a very long time, and we have always been satisfied with the service excellence provided by your team, particularly at the Village View Bedfordview branch.
However, our recent experience at the Bedfordview Shopping Centre branch has fallen short of our expectations. On February 27, 2025, I submitted a prescription, which was partially filled. I was informed that Clicks was experiencing difficulties in sourcing the required medication. Two days later, some of the medication was transferred from the Village View branch, but 54 tablets were still outstanding. I was assured that Clicks would contact all its branches to locate the shortfall and notify me when to collect.
Regrettably, I have not received any update or communication from Clicks regarding the status of my prescription. It was only when I followed up that I was informed that Clicks was unable to source the medication. This lack of communication and failure to provide a timely solution is unacceptable.
As a result, I am left with no choice but to seek alternative pharmacies that can provide the necessary medication and level of service that we require. We will be taking our repeat prescriptions, which total six months' worth of medication, to a pharmacy that can demonstrate a willingness to assist us with our needs.
I hope that you will take our experience seriously and take immediate action to address the shortcomings in your service.
Helpful (0)
Replies (5)0
Replies (5)hH
houseandheart H's updateReviewer Update
15 Mar 2025, 05:34Please note that Clicks has responded to my complaint via email, but they didn't utilise this platform to address your concerns. I would like to share the email response from Clicks? Holding them accountable to the feedback provided:
Good day Hardwig Du Rand,
Good day Hardwig Du Rand,
Thank you for your email.
At Clicks we rely on feedback from our customers in order to improve on our goods and services. We value and appreciate all comments as they play an important role in providing our customers with the quality of goods and services they deserve.
Your email has been forwarded to our Complaints Resolution Team.
Kindly allow up to 48 hours for further feedback.
Kind regards
Rozaan Daniels | Clicks Group Customer Service Consultant
Tel: ***| Int.: +27 (0)21 ***
Address: New Clicks South Africa, Cnr. Searle and Pontac Streets, PO Box 5142, Cape Town, 8000.
Rozaan Daniels | Clicks Group Customer Service Consultant
Tel: ***| Int.: +27 (0)21 ***
Address: New Clicks South Africa, Cnr. Searle and Pontac Streets, PO Box 5142, Cape Town, 8000.
hH
houseandheart H's update15 Mar 2025, 05:34
Reviewer Update
Please note that Clicks has responded to my complaint via email, but they didn't utilise this platform to address your concerns. I would like to share the email response from Clicks? Holding them accountable to the feedback provided:
Good day Hardwig Du Rand,
Good day Hardwig Du Rand,
Thank you for your email.
At Clicks we rely on feedback from our customers in order to improve on our goods and services. We value and appreciate all comments as they play an important role in providing our customers with the quality of goods and services they deserve.
Your email has been forwarded to our Complaints Resolution Team.
Kindly allow up to 48 hours for further feedback.
Kind regards
Rozaan Daniels | Clicks Group Customer Service Consultant
Tel: ***| Int.: +27 (0)21 ***
Address: New Clicks South Africa, Cnr. Searle and Pontac Streets, PO Box 5142, Cape Town, 8000.
Rozaan Daniels | Clicks Group Customer Service Consultant
Tel: ***| Int.: +27 (0)21 ***
Address: New Clicks South Africa, Cnr. Searle and Pontac Streets, PO Box 5142, Cape Town, 8000.
hH
houseandheart H's updateReviewer Update
15 Mar 2025, 05:36Please note that Clicks has responded to my complaint via email, but they didn't utilise this platform to address your concerns. I would like to share the email response from Clicks? Holding them accountable to the feedback provided: Please see just another empty promise and paper thin PR respone:
Good day Hardwig
Good day Hardwig
Thank you for your recent correspondence.
We acknowledge receipt of your complaint which we received on the 14th of March 2025.
At Clicks, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.
Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused.
We have escalated your concern to our operational management team who will contact you shortly with further feedback.
Kind regards
Jade Antonio | Clicks Group Complaints Resolution Team
Tel: ***| Int.: +27 (0)21 ***
Address: New Clicks South Africa, Cnr. Searle and Pontac Streets, PO Box 5142, Cape Town, 8000.
***:***
hH
houseandheart H's update15 Mar 2025, 05:36
Reviewer Update
Please note that Clicks has responded to my complaint via email, but they didn't utilise this platform to address your concerns. I would like to share the email response from Clicks? Holding them accountable to the feedback provided: Please see just another empty promise and paper thin PR respone:
Good day Hardwig
Good day Hardwig
Thank you for your recent correspondence.
We acknowledge receipt of your complaint which we received on the 14th of March 2025.
At Clicks, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.
Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused.
We have escalated your concern to our operational management team who will contact you shortly with further feedback.
Kind regards
Jade Antonio | Clicks Group Complaints Resolution Team
Tel: ***| Int.: +27 (0)21 ***
Address: New Clicks South Africa, Cnr. Searle and Pontac Streets, PO Box 5142, Cape Town, 8000.
***:***
hH
Dear Clicks Pharmacist, Assistants, Client Service and Clicks Group Complaints Resolution Team
houseandheart H's updateReviewer Update
15 Mar 2025, 05:39Dear Clicks Pharmacist, Assistants, Client Service and Clicks Group Complaints Resolution Team
In conclusion, it's astonishing that you've missed the point entirely. Our urgent need was simple: to have our prescription filled. Instead, we were met with excuses, empty promises, and a staggering lack of empathy.
Your assistant's justification for not transferring medication from other branches was nothing short of appalling. Are we not valued clients, deserving of the same care and attention as others?
My wife's illness requires lifelong management, and this medication is crucial to her well-being. Your incompetence has only added to our stress and anxiety.
In stark contrast, I contacted Dis-Chem Pharmacy, and they were able to provide the medication we so desperately needed. It's clear that they prioritize their customers' health and well-being.
As a result, we are left with no choice but to bid farewell to Clicks and its subpar service. Below, I've included my final thoughts on this matter."
I wrote to express my extreme disappointment and concern regarding the subpar service we recently received at your pharmacy. Your actions, or lack thereof, demonstrate a disturbing lack of understanding of the critical role you play in dispensing life-saving medication to individuals battling serious illnesses and life-threatening diseases.
Filling prescriptions is not merely a mundane task; it is a vital function that requires attention to detail, compassion, and a deep understanding of the impact your work has on patients' lives. Your apparent indifference to the well-being of your patients is alarming and unacceptable.
I implore you to recognize the gravity of your responsibilities and the trust that patients place in you. You are not simply dispensing medication; you are playing a pivotal role in their treatment and care. Your actions can have a profound impact on their quality of life, and it is imperative that you approach your work with the utmost seriousness and compassion.
I hope you will take our experience to heart and reflect on the importance of your role. I urge you to recommit to providing exceptional care and service to your patients, who rely on you for their well-being.
Sincerely
hH
houseandheart H's update15 Mar 2025, 05:39
Reviewer Update
Dear Clicks Pharmacist, Assistants, Client Service and Clicks Group Complaints Resolution Team
In conclusion, it's astonishing that you've missed the point entirely. Our urgent need was simple: to have our prescription filled. Instead, we were met with excuses, empty promises, and a staggering lack of empathy.
Your assistant's justification for not transferring medication from other branches was nothing short of appalling. Are we not valued clients, deserving of the same care and attention as others?
My wife's illness requires lifelong management, and this medication is crucial to her well-being. Your incompetence has only added to our stress and anxiety.
In stark contrast, I contacted Dis-Chem Pharmacy, and they were able to provide the medication we so desperately needed. It's clear that they prioritize their customers' health and well-being.
As a result, we are left with no choice but to bid farewell to Clicks and its subpar service. Below, I've included my final thoughts on this matter."
I wrote to express my extreme disappointment and concern regarding the subpar service we recently received at your pharmacy. Your actions, or lack thereof, demonstrate a disturbing lack of understanding of the critical role you play in dispensing life-saving medication to individuals battling serious illnesses and life-threatening diseases.
Filling prescriptions is not merely a mundane task; it is a vital function that requires attention to detail, compassion, and a deep understanding of the impact your work has on patients' lives. Your apparent indifference to the well-being of your patients is alarming and unacceptable.
I implore you to recognize the gravity of your responsibilities and the trust that patients place in you. You are not simply dispensing medication; you are playing a pivotal role in their treatment and care. Your actions can have a profound impact on their quality of life, and it is imperative that you approach your work with the utmost seriousness and compassion.
I hope you will take our experience to heart and reflect on the importance of your role. I urge you to recommit to providing exceptional care and service to your patients, who rely on you for their well-being.
Sincerely
hH
houseandheart H's updateReviewer Update
15 Mar 2025, 19:10Good day Hardwig Du Rand,
Thank you for your email.
At Clicks we rely on feedback from our customers in order to improve on our goods and services. We value and appreciate all comments as they play an important role in providing our customers with the quality of goods and services they deserve.
In order for us to further assist, kindly advise the name of the Clicks Pharmacy you you obtain medication from.
hH
houseandheart H's update15 Mar 2025, 19:10
Reviewer Update
Good day Hardwig Du Rand,
Thank you for your email.
At Clicks we rely on feedback from our customers in order to improve on our goods and services. We value and appreciate all comments as they play an important role in providing our customers with the quality of goods and services they deserve.
In order for us to further assist, kindly advise the name of the Clicks Pharmacy you you obtain medication from.
hH
houseandheart H's updateReviewer Update
15 Mar 2025, 19:12Last and final Correspondence
Dear Rozaan
I'm glad to announce that our correspondence has reached its final stage. Despite having the opportunity to demonstrate empathy and compassion, you and Clicks Pharmacy have sadly fallen so short! I went to collect the prescription from the Bedford Center Pharmacy this morning and all I encountered from the pharmacist is indifference but Hi what did I expect, that's all Clicks are good dispensing, indifference!!!
As I am navigating the heart-wrenching journey of my wife Sandra's decline, I had hoped that Clicks would be a source of support. Instead, you and your team's indifference has only added to our distress.
Fortunately, Dis-Chem Pharmacy has stepped in, supplying the crucial medication we need to manage Sandra's condition. The commitment to their profession and customers are a shining example, the kind of care and compassion that Clicks should have strived for.
On a personal note, Rozaan, I pray that you and your loved ones never have to endure the anguish that you and Clicks have put us through. I hope that in the future, you will take charge and make things happen when customers are in dire need and not just escalate the matter to the next department, it means absolutely nothing to us, the clients or patients in dire need.
Sometimes, we have only a small window of opportunity to be a blessing and catalyst in someone's difficult situation. I hope that you and the Clicks will learn from this experience and strive to do better.
Sincerely,
I'm glad to announce that our correspondence has reached its final stage. Despite having the opportunity to demonstrate empathy and compassion, you and Clicks Pharmacy have sadly fallen so short! I went to collect the prescription from the Bedford Center Pharmacy this morning and all I encountered from the pharmacist is indifference but Hi what did I expect, that's all Clicks are good dispensing, indifference!!!
As I am navigating the heart-wrenching journey of my wife Sandra's decline, I had hoped that Clicks would be a source of support. Instead, you and your team's indifference has only added to our distress.
Fortunately, Dis-Chem Pharmacy has stepped in, supplying the crucial medication we need to manage Sandra's condition. The commitment to their profession and customers are a shining example, the kind of care and compassion that Clicks should have strived for.
On a personal note, Rozaan, I pray that you and your loved ones never have to endure the anguish that you and Clicks have put us through. I hope that in the future, you will take charge and make things happen when customers are in dire need and not just escalate the matter to the next department, it means absolutely nothing to us, the clients or patients in dire need.
Sometimes, we have only a small window of opportunity to be a blessing and catalyst in someone's difficult situation. I hope that you and the Clicks will learn from this experience and strive to do better.
Sincerely,
hH
houseandheart H's update15 Mar 2025, 19:12
Reviewer Update
Last and final Correspondence
Dear Rozaan
I'm glad to announce that our correspondence has reached its final stage. Despite having the opportunity to demonstrate empathy and compassion, you and Clicks Pharmacy have sadly fallen so short! I went to collect the prescription from the Bedford Center Pharmacy this morning and all I encountered from the pharmacist is indifference but Hi what did I expect, that's all Clicks are good dispensing, indifference!!!
As I am navigating the heart-wrenching journey of my wife Sandra's decline, I had hoped that Clicks would be a source of support. Instead, you and your team's indifference has only added to our distress.
Fortunately, Dis-Chem Pharmacy has stepped in, supplying the crucial medication we need to manage Sandra's condition. The commitment to their profession and customers are a shining example, the kind of care and compassion that Clicks should have strived for.
On a personal note, Rozaan, I pray that you and your loved ones never have to endure the anguish that you and Clicks have put us through. I hope that in the future, you will take charge and make things happen when customers are in dire need and not just escalate the matter to the next department, it means absolutely nothing to us, the clients or patients in dire need.
Sometimes, we have only a small window of opportunity to be a blessing and catalyst in someone's difficult situation. I hope that you and the Clicks will learn from this experience and strive to do better.
Sincerely,
I'm glad to announce that our correspondence has reached its final stage. Despite having the opportunity to demonstrate empathy and compassion, you and Clicks Pharmacy have sadly fallen so short! I went to collect the prescription from the Bedford Center Pharmacy this morning and all I encountered from the pharmacist is indifference but Hi what did I expect, that's all Clicks are good dispensing, indifference!!!
As I am navigating the heart-wrenching journey of my wife Sandra's decline, I had hoped that Clicks would be a source of support. Instead, you and your team's indifference has only added to our distress.
Fortunately, Dis-Chem Pharmacy has stepped in, supplying the crucial medication we need to manage Sandra's condition. The commitment to their profession and customers are a shining example, the kind of care and compassion that Clicks should have strived for.
On a personal note, Rozaan, I pray that you and your loved ones never have to endure the anguish that you and Clicks have put us through. I hope that in the future, you will take charge and make things happen when customers are in dire need and not just escalate the matter to the next department, it means absolutely nothing to us, the clients or patients in dire need.
Sometimes, we have only a small window of opportunity to be a blessing and catalyst in someone's difficult situation. I hope that you and the Clicks will learn from this experience and strive to do better.
Sincerely,