Unacceptable Service and Food Safety Concerns at Clicks

I am extremely disappointed with Clicks. Previously, Clicks sent me rotten food that my baby ate, which is unacceptable and raises serious concerns about food safety.

Now, on 22 October 2026, I placed an online order for ***. The payment went through, but the order does not appear under my orders, and the items are still in my cart. Despite my money being deducted, I am being told to wait 24 to 48 hours for assistance.

I am currently living abroad, while my daughter is in KwaZulu-Natal with my elderly parents. I rely on Clicks online to buy my daughter's necessities because I cannot be there in person. It is stressful and frustrating to depend on a service that sends rotten food and fails to process paid orders.

Clicks needs to take accountability, urgently escalate the missing order to its IT team, and address these recurring problems. This is not just poor customer service. It is about food safety, trust and a mother trying to care for her child from another country. Clicks must do better.