Unacceptable Service

I visited the Clicks branch in Sunninghill Village about 2 weeks ago to return a faulty hairdryer that was still under waranty. The manager on duty was Thandeka Thikazi who was slouching on the counter when i got there and continued to do so while talking to me. She agreed to do a direct swap of the hairdryer however with no updated till slip. She said that if i wanted a new receipt which meant a new waranty date for the hairdryer that i wanted to take i will have to take a different model which i refused. I basically wanted the same hairdryer however a new sales receipt reflecting the current date for when the new warranty will start. After much arguing Thandeka refused to acknowledge my concern and i eventually had to take a different model that cost me more just so that i could get an updated till slip. Thandeka was extremely unhelpful with an extremely bad attitude and should definitely not be in a customer service role let alone a management role. It was evident that from the time that i walked in, she was not prepared to help me and i was just being an inconvenience to her.