SS
Samantha S

1 reviews | Active since Nov 2022

07 Nov 2022, 08:19

Unacceptable customer service

Yesterday on the 04th of November 2022 myself and my three children went to clicks, just before they closed. I told my Three kids that they can spend R300 each which was a top up as I bought them toiletries a week or two before. When we started shopping, the staff was standing and looking down the isles watching us, as is if we were *********/*****s. It is a very uneasy feeling. Once we were done, I was waiting to pay, and I asked my daughter (18) and my eldest son (14) to go and check if Mr. Price Sport was still open. Next minute one of the cashiers calls me and says to me they have my 14 year old son in the back, and are busy searching him, because he beeped whilst walking out. There is no history of my kids *****ing in the past, they never have. I rushed to the back, as this was the very first time this has ever happened to me. It is the worst feeling in the world, I started knocking on all the doors, I couldn’t find him. The camera footage should show , between 19h00 and 19h10, eventually, I saw a staff member and asked her where they would take someone to get searched. I heard my sons voice behind the door in the last isle, I opened the door, and there was about 5 other staff members in the room which was counting money, the yelled at me when I opened the door saying I should get out, they are counting money, I told the woman, I don’t care. You have my son, how humiliating is that to be searched by a man in front of about 4 or 5 other woman, my Son says he was searched inappropriately, and when he told the man he was too close to his private area the man said, okay you can take everything out of your pockets. Trust me this will not end here, I cannot believe this behaviour, at the end of the search, they never found a single thing on my son. Unfortunately, I didn’t get any names of the staff, but I’m sure that the shift can be checked with the date I was there. I would like this to be take further by head office. I will on to every media platform with this if I have, imagine if this is how your customers are treated, or maybe it was a act of ******, I’m not sure, but I will not accept it. Still raging with anger.

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