Unable to get feedback on claim documents

Good day<br> On the 10th of April, after being discharged from hospital supp**** clicks with my prescription and they were unable to assist in picking up my medical aid details. After an hour or so they were still unable to help. I had to pay cash. I have been asking for the invoice since then and I get the run around. My medical aid is unable to process a claim that has not been received for more than 30 days. I demand someone to either pay back the funds or someone to convince my medical aid that it was Clicks negligence of not giving me the required paperwork on time. I have asked for Clicks in Menlyn Mall and they tried to call and got very little help as their printers do not work. I have asked my mother and father to check on them and they give them the same response. I urgently request for feedback.<br> <br> Regards,<br> Nomazizi