Trainer/s ,please guide trainee properly!

I went to Clicks in Springs Mall on Saturday, the 26th of October 2024 .Had a doctor's prescription to present.I was assisted by a young lady who was at work station no.2. She kept going to the pharmacist at the other side to refer.This gave an impression that she is still training or is an intern.I really felt sorry for the young lady because the pharmacist she kept referring stuff to, finally came to where I was standing.I was disappointed the way the pharmacist appeared so impatient.First question she asked, was what is going on here? I was not sure whether to answer or not.To whom whas the question directed to? Then that was followed by another question about my medical aid, what kind of medical aid is this? I really had to restrain myself to keep calm.Do you pay for this script in cash or medical aid? I had already explained all of this to the young trainee/ intern.So, I had to explain myself again.I never said, I was using medical aid for that script, but the trainee wanted to check whether medical aid would pay.She clearly was not certain, whether medical aid did not cover this or not.My plea is, can the young lady please be properly trained and be not left on her own to run to and from referring to pharmacist. She only needs someone to be patient with her, everybody starts somewhere and gains experience with time. Wishing the young lady all the best in her training. May the lady pharmacist please be patient, on Saturday, she might have had a bad day.