MM
Marcus M

1 reviews | Active since Mar 2018

27 Oct 2020, 18:44

Total disregard, respect, for Customer, pathetic approach from manager

As a frequent shopper and loyal customer to Clicks for many years, it was appalling to visit the Clicks Phoenix store which has a new manager whom has terrible attitude and disregard for customers I've been shopping there for years from medical to essentials that was my number one store, the staff know many of their customers as we become a family over time, rather disgusted with approach and misleading events that occured there on Tuesday last week 20 October 2020,3 for 2 stickers have been placed on multiple items and as a clicks shopper for me this is what clicks is known for when they place there 3 for 2 stickers, I picked those with purple stickers and when I approached the counter was charged full price for all merchandise, I was disappointed, as wasted time shopping on the belief and trust that I had picked up these specials, staff weren't happy with the idea as they were well knowledge that these stickers should be put up for its sole purpose and at the time of the real 3 for 2 special, thus is false and misleading to the consumer and when I asked for the manager, she was arrogant from the onset never listened only wanted to dictate, her answer its just a sticker it serves no purpose and doesn't mean 3 for 2, and they getting ready early before the rush n special runs, thus is not acceptable and definetly a lie to your loyal clients, if this was the case this would have happened many years, many occasions and all stores can put sale tags a month or anytime earlier to get ready, service levels dropped there majorly most times 1 person cashing with a queue, with 4 people at the counter just bundling together chatting, how is this even possible, I still paid for the merchandise I took but don't trust Clicks as I did before and makes me wonder how do we sustain our business and clientele if we lie, mislead and have people in management role who cannot take care of a customer how then do they lead or have trust from a team. Never thought I'd write a poor review for clicks asfor many years sang the praises the care the value, no more

0
Replies (0)