Thoughts on Clicks Garden center Mall...

I bought a Russell Hobbs Iron December 2017. It stopped working in Feb\March 2018. I could not retrieve my slip because of the December holidays however I had the sale on my clubcard. I returned the iron at Tableview branch because I originally bought it there. The relieving supervisor Andiswa assisted me nicely and called customer care to confirm my sale. They received the confirmation that I indeed bought it on my club card and exchanged my iron for me. She then told me I CANT GET A SLIP BECAUSE I DID NOT GIVE HER ONE. AT THE TIME I DID NOT ARGUE BECAUSE I HAD THE PROOF ON MY CLUBCARD. She also said its policy and that if the iron breaks we can just return it in the same way. I NEVER HEARD OF THAT POLICY SEEING THAT I WORKED FOR CLICKS FOR 8 YEARS. I still did not argue because the staff there is lovely and I figured maybe the policy changed in the last 4 years that Ive been gone. YESTERDAY my iron did not switch on again..water came running out of it just like the previous time. I thought that I will go to Clicks garden center since if i get to Tableview bayside after work clicks customer care would be closed and then they will not be able to confirm my proof of purchase. I figured since I work for my new company close to Garden center CLICKS that I will exchange my iron there. Worst mistake ever! I got there and a lady called GAFIA was standing at checkout.. I explained my situation..she became defensive, rude and came across arrogant. She took the iron out of the box and said"NEE WAT GAAN HIER AAN" Im sure she referred to the wetness of which I could surely not help for. I work and just grabbed the iron this morning...we all need to be neat for work and and I definitely needed an iron Asap. She raised her voice and asked me wheres the slip Tableview gave me and I said I was not given one. I also gave her the reason that was given to me of which she said "JA DIT IS DIE POLICY EN OF JY NOU 8 JAAR OF TWINTIG JAAR DAAR GEWERK HET DIT BLY SO EK GAAN JOU NI N SLIP GEE NIE. EK GAAN DIE DING NOU VAT EN GAAN TOETS" She came back and said I must go get something for 399 and her pitch and tone did not change. I got so upset I deliberately said I want the same one knowing the prices are different and I also knew the price needed to be over rided by a supervisor. She continued with her bad skollie manners and did not have a care in the world. I walked out with another Russel Hobbs.

If this is what clicks is becoming to then Im really disappointed. This company taught me so much about integrity..morals and principals that Im carrying it with me till now. App**** it from day one when I started my journey at my new company. Sies shame on you for insulting me today. Shame on you for making me feel like I sabotaged your faulty items and having people like GAFIA in your stores. I have never found fault ever in Garden center Clicks until today. I never felted so humiliated. And what ****es me off most is that she had a cool and calm pitch with a white customer but she raised her voice at me like I was her child and clearly took me as a ****. Just because I'm coloured does not mean I should be discriminated against. Im a paying customer. From one coloured to another I refuse to get less then the service I deserve. I've been loyal to clicks and today GAFIA showed me flames. I also believe if you are unhappy in your job work harder and get yourself an education to better yourself. If she does not care about clicks customers she should leave her job.Rotten apples should be trained till they understand how to value customers. I'm unhappy very unhappy. Angry is an understatement! In the event this stupid iron breaks again what am I to do if I am treated like garbage when in store? Why is it that I was **** to about the slip. I called around other clicks stores and was told that if my slip was retrieved by customer care using my club-card that its valid and that I was suppose to get the exchange slip. That is exactly how I know things. I need constructive feedback from you. I also need to know how we will go about the Russell Hobbs issue. I'm again without a slip and clearly if it gives problems in such a short period there might be a manufacture problem. If I have to visit a clicks store again with the same problem I will not be as calm like I was today in that store...