Think twice before taking their funeral policy

I have a funeral policy with clicks and this organisation is so *****. Some time last year, i called them to understand why the debit orders are going off my account on the 24 instead of the 25th and they assured me that they have this resolved. I even said since this might be a problem, they myst debit me on the 26th and they also agreed. To my surprise, December debit was on the 24th andJanuary one was also on the 24th. Why is it so difficult in changing these dates. I have sent emails that go unrep**** and who knows why!!!! I caleed them today, i was on hold for approx. 8min listening to their adverts which i wasnt interested on. Why would they advertise their products at my costs??? Before you accept a policy from clicks, please think twice and straight.