Theft of Parcels

I placed and order on the 30th November and clicks split the order in 3 parcels and was promised they will deliver in 3 working days, but to my surprise I've called the online team as 2 Nappie boxes have been missing and now I check the online status of my order and they said delivery has failed and mind you all the efforts I made in contacting them and now no one can tell me where are my the 2 Mega boxes, but money was deducted from my account and no communication from clicks. It's sad that we have parcels ****** in December, and everyone I call I'm told they have escalated the matter to their online team and that has been their scape goat for the past 11 days.