The worst service from Clicks online

On the 17 November 2024 I made an online purchase at clicks and the order was never fulfilled. The order status is processing till today. I enquired a week after placing the order and was told that there was a technical error. I started exchanging emails with one of the consultants, I was given three options, refund via cash back, reordering or cash refund into my bank account. I opted for cash refund and forwarded my banking details and ID copy as requested. For more than three weeks I was asked multiple times to send my ID copy without any progress. Then a month later I was told that the refund has been processed. I'm still waiting even today for my money. I called 5 Times and sent more than 10 emails. I even requested that the matter be escalated but nothing was done. The consultant also promised R150 extra in cash back for all the stress and inconvenience clicks caused me but I'm still waiting. It is painful to be treated like this in this harsh economic times.