The clicks promise is a load of poo!

So clicks have this awesome thing called the clicks promise, if not mistaken it reads clicks promise, if you are not fully satisfied with the product you can return it for a FULL REFUND! Well i was humilliated as i wanted to return my product and swap it for the same brand but different colour as it was bought incorrect. The lady said it diesnt work that way, but my product was still sealed and unused. How rude!!! All i wanted was to exchange, not even get refund... Just exchange. I will never support clicks bayside again.