Terrible Service - Notification Service Lacks Notifying

I am beyond frustrated with Clicks Pharmacy, specifically the Rylands branch. I opted into their notification service to be informed when my prescription would be ready for collection, and here I am, 3 days overdue with NO notification whatsoever.

This is absolutely unacceptable. How hard is it to send a simple message to let customers know their script is ready? The lack of communication and efficiency is shocking. I refuse to contact the branch myself because I want to see how effective Clicks’ customer service really is. If this is how they treat customers, I’ll be taking my business elsewhere.

Get your act together, Clicks!