Terrible service from Clicks Pharmacies

<p>I would like to lodge a complaint against the staff and POOR service of the Clicks Pharmacy in the Tygervalley shopping mall. I have never ever come across a pharmacy that delivers such poor service in my life. I will make sure that none of y friends and acquaintances visit this branch again. <br />The average waiting time to be served is around 20 minutes. Once you get to a counter to be served, the average time that you have to wait for your medication to be dispensed is around 40 minutes. Both my mom and I receive a repeat monthly prescription from this branch, and not once has the medication been correct. I have never seen the current manager serve any clients when there is a pile up. She just sits behind her computer and has an arrogant attitude. It is my impression that the staff of Clicks Pharmacy at Tygervalley does not know what they are doing. I have 3 profiles loaded on one club card number and every single month, they have to search on which profile my medication is loaded.</p> <p>I have two specific pills that I receive monthly. 2 Months ago, they were short on my Pax prescription. I receive 60 tablets a month, but that month they only had 6 available. I was owed 54. Instead, the person helping me captured 45 tablets outstanding. I paid for all 60 tablets. Now they only have a back order of 45 and not 54. Last month I got all 60 for the month, but they did not get my mothers medication correct and left out her Eythyrox 100mg tablets, which was claimed for. So I got my 60 pax tabets (which seemed to be in stock) but not my back order, because it was not noted on the system. This month, they only gave me 50 Pax tablets, which means that I have a back order now of 55 tablets. Yet again, I paid for all the tablets again. When I counted my Azor tablets, I only received 30 tablets, but my script specifies 60. I paid for 60. So now I am short 30 Azor tablets. I received a new script today for anti-biotics, but of the 20 prescribed, they only had 9 in stock.</p> <p>The staff seems to think that I can just get in my car and come and fetch the medicine. But my car does not drive on water. I am physically out of pocket with this driving backwards and forwards.</p> <p>I have lodged a claim with Hallo Peter as well and I am going to find out how much further I can take this lax service that I am receiving.</p> <p>I would like to receive either my mom and my medication by the end of April or I want my money back. All prescriptions for me and my mom that you have on system for me needs to be cancelled with immediate effect. I will not be making use of Clicks Pharmacy again.</p> <p>With the Clicks shop itself, there is no problem. The staff is friendly and helpful. It is only the pharmacy.</p>