Terrible Service at Clicks

I am a frequent and loyal customer of Clicks. Over the years, I have received decent, sometimes exceptional service from your stores. Unfortunately, my experience today left me feeling disrespected, undervalued, and deeply disappointed.

I purchased an item that was visibly soiled at Eyethu Centre. It was the last one available, so I had no choice but to take it (3 for 2 Sorbet Special) .

At the till I find two cashiers chatting, so I raised this while paying. The response? “not our fault”. He none the less called the staff member from that section. To my shock, she admitted that she had seen the item in that state. This means she had done nothing about it, becuase when the cashier wiped it, there was a maked improvement. What made me sad was that there was no empathy from any of the now 3 people attending to me, no apology at he inconvenience caused.

The situation worsened when the supervisor arrived to cancell an additional item on which I just needed a price. price check. He was on a personal call while approaching us. There was no acknowledgement from him, and he completed the override while still on his personal call, and walked away without a word.

As I took my purchase and said “thank you” at the till — still hoping for at least basic courtesy — neither cashier responded. They had already resumed their private conversation, as if I wasn’t even there.

What makes this experience so upsetting is the complete absence of professionalism, courtesy, and accountability from every staff member I interacted with. It left me wondering whether township outlets are being staffed with lower service standards because the community is perceived as less likely to complain.

This is not the Clicks I have come ot know and trust. I hope my feedback is taken seriously and that appropriate action is taken to address this unacceptable service.