Terrible service and experience

<p>Today I went in at 16.10 to branch at the Centurion Mall. And unfortunately I could not get me month script due to the fact that you Network was down. When I handed this in at your branck in Brackenhurst Alberton I was promised this would not happen now you know why I refused to get a clicks cards or to shop at any of your store.</p> <p>I cannot understand that after being their for 45 minutes that a simple procedure could not be completed. Ms Nthabiseng Mormi tried everything she could but was not suceessful. The manager at the Pharmacy Mr Azaria Nkuna apologized but could not deliver what was needed, no support from your own internal system. The branch manager didn't even entertain the matter namely Charles Byrnes. Well done to terrible customer service....making promises and not being able to deliver.....Poor Nthabiseng was on the phone for 10 mins trying to get through to Clicks Pharmacy Brackenhurst on ********** .</p> <p>Therefore your contingency measures in place for a network failure failed your branches and your customers once again suffered. It is a sad day that I see this happening at a socalled large brand in the industry. Can't even manage a crisis situation which truly showed me today that all my opinions of your company is completely truth. One should actually report you to the consumer protection commissioner as you make promises and can't deliver or maybe further training should be given to your employees to highlight the severity of this as it is clear to me that your consumers are not important. Shame on you!!!! So I have informed me entire network of followers of your terror so that they don't have to go through the same experience that I did today. Maybe you should take a page out of Discems book as they seem to get it right everytime without fail. All this management and no success......just makes me sic****</p>