Terrible Service

Good afternoon Clicks I trust you are well. I was for the first time in the “New Clicks Store” that opened up in Rylands in the next road where I live and I was shocked with the level of service that I have just received. I was purchasing some Johnson’s baby products, Dove deodorant, Philips Machine, Nivea cream and Sunscreen when I was approached by an external lady that packed the racks that was extremely rude. I asked the lady why all the prices are covered and not visible to the eye and the response I received was you must go to the counter and they will tell you a price. I then explained to the lady that this not a way to market product and the Lady began to swear at me as she was covering every price on the tracks with the ”buy 3 and only pay for 2 special”. I immediately requested to speak to a store manager and the manager on duty name is Dino Wessels. I started explaining to Dino how rude one of the external employee was to me and Dino called the lady and asked the lady what happened she laughed at Dino and myself like we are Jokes. To make matters worse the lady told me that she will hit me or better yet in her own words “Moore me”. At no time did the manager take control or apologise for the manner in which this lady behaved nor did he display any qualities of a manager. Dino did not listen to the full extent of my complaint as his focus was not given to me all he wanted to do was get rid of me by telling me I will deal with it, however, no apology was given or reassurance that the manner in which I was treated will not happen again. As I was not happy with the manager’s ability to deal with the complaint, I requested the complaints number and was provided with the following “ ********** 57”, I really believe as a manager you need to be attention to detail as he has provided me with a digit short. Clicks, this is no way to treat your customers I am extremely disappointed in the level of service I have received. I am extremely disappointed in the quality of staff that was appointed in the new branch and I will be escalating this complaint further. I will be contacting all the client's Johnsons, Dove, Vaya, Nivea, and Phillips making them aware that there brand is at risk. I recommend that you apply a zero-tolerance approach for all employees that swear their customer out and for future, employee s****ed workers that know how to deal with customers and better management as Dino couldn’t even apologise or listen to my complaint and resolve it. I will be cascading this complaint to the necessary originations as I am looking forward to how your branch ill rectify and resolve this issue as I was embarrassed by the way I was treated on this occasion. Looking forward to your response. Contact details: ********** 594/ ********** 008 Email: ********** Regards,