Terrible Service

There has been no response from ********** since I sent this on Friday although they keep reading the e-mails...

Dear Sir/Mam

I write to you completely frustrated with your service. You offer a click and collect service which my son used to order a few products on the 22nd of Aug. My sister, Leona Maistry's details were given as she would pick up the package.

She received an sms on 24/08 (ref 170 ********** ) stating package ready for collection at Gateway. She goes in there but nobody can find the package. She told them she will come back tomorrow 25/08. Goes today and they still cannot find the package-called Grace the manager who calls somebody on her cell to query but then laughs as it now seemed to be a personal conversation whilst my sister stood waiting. Only after my sister requested for another manager did she put the phone down and then told my sister that she will "investigate". My sister was in the Gateway store for almost an hour .

This is absolutely unacceptable!!! Why provide a service if you cannot maintain it? Your manager at Gateway is totally useless and unprofessional. Please contact me urgently to arrange delivery of these products or refund my money - I will not use your online service again. I will go to social media with this if not resolved promptly.

By the way, I typed all of the above on your on-line message system, but guess what? It doesn't wor****!