Terrible, pathetic customer service

Called in the clicks online customer service as I was having a problem with buying promotional items...buy 3 for 2. The third item amount wasnt reflecting a deduction. I spoke to Lyle who could not find the item I was referring to and I had to search online to tell him where it is. I had to tell him how to search to find Nivea Body Cream Shea Butter as he kept telling me there is Cocoa Butter. He kept telling me when he adds products they deduct. That's no solution forme if on my side theres no deduction. When I then explained to him how to searchthe item, he decides to do his own search & still can't find it. Now...what's the point of customer service if the consultant can't find a product on the website of a company they work for? Or if they can't find a solution to your problem.

Well, turns out the promotion ends today, so too bad for me. Thanx a lot for nothing Lyle