Terrible Online Shopping Experience

<p>I ordered an item online, using the voucher you recently sent, which, presumably, is supposed to enable a customer to experience the Clicks online shopping service. Well your service is terrible. I do lots of online shopping, and yours is the worst experience I've ever had. No indication of what the procedure is, no idea of when the parcel will be available (I tried the Click and Collect feature. According to my account, the order was ready, so I went to your Canal Walk store and it wasnt there yet. Spoke to Adiel the store manager, and have yet to hear back from him. Your staff have so little initiative, that they couldnt take stock off the floor to help alleviate my bad experience. I did get a call from your customer service department, who didnt know when the parcel would then be at the store (still - no initiative to just give the customer the stock from the store). So now, I have driven 120km to collect a parcel that no-one knows where it is, and I have no indication of when it will be available. You have places such as Takealot, Wellness Warehouse, Faithful to Nature and Dischem to live up to and currently, you're doing a terrible job. I WILL NOT purchase from Clicks Online again, and frankly, this experience is precisely the reason I shop at Dischem because Clicks is seriously a waste of time. The staff couldnt be bothered and have no desire to provide a decent service. Different story at Dischem. Perhaps someone with some initiative will take this complaint seriously - though I expect very little from your company.</p>