Terrible customer services

i ordered my toiletries and vitamins online as i do every month. The last time i ordered when receiving my goods O got 1 item less than what i paid for and ordered.

I emailed them in which i got an automated response saying someone will attend to.

After a few days i still heard nothing i then decided to call them, the person i spoke to said the complaint was logged as he could see and someone will call me or email me i that regards ...its been over 4 weeks now and to date i heard nothing from clicks and i refuse to call again and sit in line with call center.