Terrible customer service experience

I recently purchased some items from clicks and the payment went through but I have not yet received any confirmation of my order till now and when I login to my clicks account the products I purchased are still in my basket. I have checked my bank account and an amount of R461, 92 was deducted from my account from clicks, my payment method was through EFT and I've tried everything to try and get help but the staff has done nothing to assist me and as a result I wasted over R40 worth of airtime trying to call and get help, I've even tried emailing them several times and still I get no response back, I'm very disappointed with the service from clicks.