Terrible customer service

I have utilized clicks online service 4 times, 3 of which i received damaged items. Each time i called in, i was asked to take the item to the nearest clicks store for assistance. If i wanted to go to a clicks store, i would not have bought online!. The latest purchased was delivered today, and once again, the items purchased where damaged. I called customer service and was told someone from the online team would contact me. I was contacted by Bunelwa, who advised that i can go to a store, when i explained my frustrations with receiving damaged items repetitively, i was told he would add R75 cashback to my clicks card, I advised this was not acceptable and i want the items collected and to have the appropriate undamaged items to be delivered. He advised someone would contact me today regarding collection. I still have not been contacted. This is extremely frustrating and i do not recommend that anyone use clicks online service.