Terrible customer service

Please refer to an email which I have sent to Direct Medicines today: I would like to register a complaint in the strongest terms regarding medication that should have been delivered about ten days ago. I have phoned in daily for the last eight days to enquire why certain of my Chronic medication has not been delivered. I have already run out of Aspivor more than a week ago, and I am rapidly running out of Accucheck Active Test Strips. This is a very serious situation. If I do not have the Test Strips I am unable to monitor my blood sugar levels. If I cannot monitor my blood sugar levels I have no idea how much Insulin to take. Several promises of delivery have been made, and still I am waiting. I was aslo give an undertaking that the non-delivery would be investigated with the couriers, and that I would be contacted. This was several days ago, with no feedback to me regarding the non-delivery.

To say that I am a very unhappy client is an understatement. This is the most shocking customer service. In fact it is no customer service at all. I am now at the point of changing suppliers, because if I cannot rely on Direct Medicines to supply Chronic Medication timeously, then I will have to go to one of your competitors to ensure a timeous supply of vital chronic medication.

Frankly at this point I am disgusted with the service delivery, or lack therof.