Terrible Complaints Department

My mom was badly injured at 1 off the stores, due to negligence from the store, spilt hand soap on the floor. She needed medical attention, there are bills that have been paid by these pensioner off parents, and clicks cannot be bothered on reimbursing them for the trauma and expenses that they incurred. I have raised this with complaints department in February, it is now August and still nothing has been done, several emails were sent from me to follow up. Gary Erasmus is the consultant who does not take customer service very seriously and Zubair Baker is in the loop with this case, but unfortunately has done nothing constructive. Incident Number: ***6