Taking payments and then not creating order

I made use of Click's online service recently. When finalizing my order the payment was deducted from my credit card, but I never received an order confirmation (or the order).

When trying to resolve the matter I received an issue number, but now, more than 2 weeks later, the issue has still not been resolved and despite requesting an update on the matter I am not getting a response from Clicks.

I think it is ridiculous that a company would take payments from their clients and then not fulfill their side of the deal and deliver the products they sold.