Such disappointing service

Ive been using Clicks Van Buuren for a number of years & have had excellent service from Vansuri & her team. I email my repeat scripts through in the morning & they have always been ready to collect that afternoon. Unfortunately the last two months my experience has been very disappointing. At the end if last month I emailed my script through on Friday morning & when I went to collect on Saturday afternoon it was not ready. I was told that I should have waited for an SMS. I was shocked that after almost 2 days they couldn't get my script ready... & I had never received an SMS before. It was always just ready! Two weeks ago I was prescribed medication that was brand new on the market. I emailed the script through & tried to call Clicks for THREE days receiving no reply... even the customer service number tried to call with no success. Eventually i was told the medication was not available. I waited until last Thursday when I called & was told they could order & it would be available that afternoon & they would get it ready. I went in today, MONDAY & nothing was ready & the attitude of the staff was SHOCKING. NO APOLOGY. Just bad ATTITUDE. Where is Vansuri & her excellent service!!