Stupid online ordering system.

I placed an online purchase on the website on Wednesday afternoon at 14h45 - the payment of R1264.95 is out of my bank account but Clicks customer care says that my transaction was unsuccessful and the matter needs to be investigated - Why would I order stuff for my kids online and now the matter needs to be investigated... I called my bank the same day and they confirmed that that the funds were already in Clicks's account so they cant even reverse the payment for me... In the meantime I had to go to another store to buy all the baby goods that I wanted. Why have an option to buy online when the system is messed up? I knew that ordering online my stuff would have been delivered by now... but that didn't happen. Clicks online orders are a big NO NO from me.