Stupid Clicks employees

Absolutely disgusting service! I paid over R3100 at Spec Savers , used my clicks card and was supposed to be credited over 600 points (this was in January) it is now March , clicks (or rather whoever is handling their social media accounts)is acting stupid as if they aren't trained and have no knowledge on how to do their ****** job !!! After requesting the invoices which were sent more than once from Spec savers and myself, they now tell me to contact a partner as that will help my issue. How is a partner going to sort out my points ??? Are you that ****** dumb ????