Still no feedback for refund

On the 24th Nov 2017 I did an online purchase with Clicks. Knowing it was black Friday I assumed it would take a little longer to deliver. On the 18th December 2017, 3 weeks after I did my online purchase, I gave Clicks a phone call to find out where my package was. They advised me that they would escalate the matter. I advised them that I order this to be delivered in time for Christmas. I then waited 2 more days and still no feedback. I then received an email from them on the 21st stating that my order had been dispatched. I then called them first thing on the 22nd December and advised them to please cancel my order as this was a Christmas gift and it would not be delivered in time. I requested a full refund. I confirmed telephonically that my order was cancelled and this was confirmed.On the 28th I received a surprise sms from Dawnwing advising me of the delivery. I immediately contacted Clicks and they assured me that the order was cancelled and they were busy with the refund. Dawnwing arrived at the delivery address but we did not take the package and sent it back. I received another call the next day from Dawnwing to confirm when they could delivery again. I advised them that I have cancelled this order and do not want this package. I have email confirmation that my order had been cancelled and my refund would be processed within 2-5 working days. I gave them time to process the refund, as it was over New year's. I emailed them on the 8th Jan 2018 and I am still waiting for a response and my full refund. Still not feedback. This is really Bad Service.