STILL NO AIR FRYER!

I have ordered a Kambrook Air fryer on Friday 17 March 2023 through the Clicks online shop to be delivered to the Clicks store in my area.

Before paying for my order I have contacted the company telephonically and enquired if the delivery time on their website is indeed correct. On the website it states 2-3 business days. The agent confirmed this.

I have received an e-mail from Pargo on SUNDAY 19 March 2023 stating that my order was received and is 'on its way'. On Monday 20 March 2023 the tracking stated that the parcel was received (by who? I don't know).

Since Wednesday 22 March 2023 the tracking states 'Pacel en route'. On Friday 24 March 2023 the tracking stated 'Your parcel is out for delivery at 10:41:56

I have given it an extra day (day 3 was 23 March 2023) and on day 4 (Friday 24 March 2023) I enquired at the store if they perhaps have received a parcel. A very unfriendly manager/cashier stated that I should wait for the SMS.

Back home I contacted Clicks via telephone where a service consultant explained to me that I should wait until 5pm and if my parcel has not yet arrived, I should contact them again.

I stated that their website states 2-3 days' delivery! After asking to speak to a supervisor I was put on hold for almost 10 minutes!!!!! The service consultant came back on the line stating that her manager told her to log the call with their online department and that someone will contact me within 48 hours - EXCLUDING WEEKENDS - meaning only by Tuesday 28 MARCH 2023!!!!!

I will NEVER EVER order from Clicks online EVER again, and will advise any person wanting to shop online from Clicks, to rather make use of another online shop!!!!

In short - I am going to a birthday party without a gift today, because of the BAD SERVICE from Clicks!