Still awaiting feedback

On the 19/12/2015, I made 3 seperate purchases at Clicks. The cashier swiped my Club card but I noticed that I did not accumulate points instead 14 points were in a negative. I then enquired of the cashier and she didnt know.She then called a colleague who also didnt know.I was frustrated by then because he said that I must come back on another day to call Clicks Club card. When I expressed my anger, he then called his supervisor on the phone and she alsoo said that they do not know.By then I asked to see the manager and he made copies of my receipts and said that he would call Club card and give me feedback.I have waited an entire week and did not receive feedback.