Staff will not return damaged goods

Good day,<br> <br> I purchased a Loreal Mascara from Sandton City on the 7th of November, however when I tried to use it this morning I opened it to find that the mascara has no brush. As I could not return to Sandton I took the mascara to the branch in the Centurion mall. I have never been so shocked by the way the manager and makeup consultant handled this exchange. First the makeup consultant imp**** that I not only used the mascara so that it was completely empty but that I even broke off the brush. How this is possible when I purchased it yesterday is beyond me. Anyone can see that the bottle is brand new and the rim doesn't even have mascara around it. She then proceeded to tell me that it is Loreal's problem and I must contact them as if they exchange it for me it will be a loss to the store. I was made to wait for 20 minutes to be told I cannot exchange the product. This mascara costs R199.00 and now I cannot even replace it. Does that mean I just gave clicks R199.00. Please pull up my clubcard details and see that I have been a loyal customer for many many years but no more. It is time I found another place to shop!! Utterly disgusted with the staff.