Soon to expire products

I bought hair products online however the product that were delivered are soon to expire. I called their call center and I was told to return the product to any clicks store. I got to the store and was not assisted with an exchanged or refund because the products are not available at that particular store. I was told to call the call center again to find out which clicks store has the products so that I can return them at that store. I ordered online because I have a newborn baby and I found it convenient. I'm spending money to call the call center and also transport money to the store. It's unfair that clicks is not taking accountability for this. I would like them to send the courier to collect the products and pay my money back.