So disappointed with clicks online

I made an online purchase of an airfryer on the 28th of November 2023 (Tuesday). Paid R2000 for this, and I was told that I would get my parcel in 2 to 3 days which means latest day of delivery Friday (1 December 2023). It is now the 7th of December and I have not received my parcel. I have made countless calls to clicks to follow up with RAM the courier company. On Monday, 5 days after I made my order, I called clicks online purchase department and gave them my contact details and delivery address once again. A lady from clicks who is handling my case Nolu is sooo *********** and not making any effort to have my parcel delivered or any effort to communicate with me. I am extremely disappointed as I have made countless calls following up and reaching out but no one between the courier company or clicks is getting back to me. Yesterday After I said I would like a refund she said she will try to have RAM deliver the parcel by yesterday or latest today. The time is 18h15 now doesn't look like I will be getting my parcel and no update from clicks regarding this. My order number ***